Frequently Asked Questions
Everything you need to know about your Prepared Hero order.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I track my delivery?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier’s website where you can monitor your package's progress.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you aren't satisfied with the fit or style, you can initiate a return or exchange through our online portal.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Prepared Hero apparel?
To ensure the longevity of your garments, we recommend machine washing in cold water with similar colors and tumble drying on low heat. Avoid using bleach or ironing directly on printed designs.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.