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Returns & Exchanges
At Prepared Hero, we want you to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, you can return or exchange any unworn items within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Pack Your Items
Securely place your items in their original packaging with all tags attached to ensure a smooth inspection.
3
Attach Shipping Label
Download and print your prepaid shipping label from the portal and affix it to the outside of your package.
4
Get Refunded
Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing